Replies to This Discussion

Permalink Reply by cindy Babs on January 7, 2012 at 7:32am

Hi Rosie. Did u email the person that u worked with from fw? My daughter got hers in august and was having air bubble issues (which r apparently normal)and lifting by the ears. She hasn't brought it up lately but I did let our IA know. We took pictures of the lifting area and sent them to her. The manager at freedom told her to have us send it back. We have not done so because she doesn't want to part with it at this point. If you haven't already I would email your fw rep. There is a one yr warranty . I think Freedom really does aim to keep their clients happy so don't hesitate to let them know what's going on.

Permalink Reply by Lori M on January 7, 2012 at 9:09am

Mine is going back to have the color fixed. I honestly have no luck getting the thing on. I think I can count on one hand the number of times I have had the wig on correctly. It ususally takes me 10 attempts. I have no idea what I am doing wrong but I do find it frustrating as well....

Yes absolutely Freedom reps do go above and beyond to keep their clients happy. When I was super depressed about how my cut and color turned out Debbie offered to take the wig back and change the color and no charge to me.... It really is an amazing product and company.

I just got to fix my cut somehow and figure how to put the thing on correctly as well.

Good luck to you..

Lori

Permalink Reply by Jessica on January 7, 2012 at 10:19am

I find this happens for me when my head just a bit hot then i have to take off and wipe out with a anti bac wet wipe. then it's good to go. as for fit it will take some time to figure that out. but don't force it down. take it off and try again. try giving it a litte spray with a watter bottle that sometimes gets it to slide into place more easy. good luck
jess

Permalink Reply by Rose K on January 8, 2012 at 3:37pm

Hi Rosie,
You said it loosens up during the day & the nape area creeps up - I've experienced the same. What I've done is 1. make sure the metal stays at eartabs are "rounded in", 2. make sure you're not placing it too far back. When it's too far back on the head it will cause "lifting" & the nape will creep up.
I've worn vacuum wigs for over 25+ yrs. & these tips have worked for me.
good luck - also talk with your rep.
Regards,
Rose

Permalink Reply by Rosie on January 12, 2012 at 3:34am

Thanks everyone. I have had better luck lately. I think I was putting it too far back. also spraying a bit of water before I put it on has made it easier. It's still hard to get it right the first time and somedays I just can't seem to get it on right but overall I think it is an amazing wig :)