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Permalink Reply by Rose Marie' on September 6, 2011 at 8:02pm

Hi Lee

I'm so sorry you feel like this. I can help with any information you may need around the price changes and would be happy to chat to you about it.

I will message you.

Take care

Rosy

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Permalink Reply by keemosahbi on February 9, 2012 at 5:02am

Hi Lee,

Yes we have just been hit totally unexpectedly by the huge hike in repair costs. Whilst prices do rise, I was particularly upset by the fact that Freedom did not communicate these rises with customers. In our case I would consider ourselves loyal and repeat customers, so in my opinion their customer care/relations sucks. I have since received details on why the prices have risen, and can understand them, but I would have hoped Freedom would have felt it a duty to warn their customers rather than just present a huge bill when their service was required. I expect like us many people work to a budget and this was just blown out of the water!

On a plus I did request a quote for a new Freedom to see if these prices have risen and fortunately these are pretty much the same, although I understand prices are being reviewed in March

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