Recently, several members of Alopecia World have reported that they cannot send or respond to private messages on Alopecia World.

In all of the reported cases, the web browser that these members were using when they experienced this problem is Windows Internet Explorer 8 or 9 by Microsoft.com.

If you are experiencing this or other problems while browsing Alopecia World with this web browser, please note that you need to enable the browser's "Compatibility View" feature that properly displays websites that were not created specifically for Internet Explorer 8 or Internet Explorer 9.

For detailed instructions (with pictures) on how to do this, please visit http://support.microsoft.com/kb/956197#2 where Microsoft describes the following two methods in detail:

METHOD #1: Enable Compatibility View for specific websites in Internet Explorer

To enable Compatibility View for specific websites that are not displayed correctly or that are not working correctly, follow these steps:

1. Open the website that is not displayed correctly or that does not work correctly in Internet Explorer 8 or in Internet Explorer 9.

2. Click the "Compatibility View" button that is located directly to the right side of the address bar next to the "Refresh" button.

METHOD #2: Enable Compatibility View for all websites in Internet Explorer

You have tried Method 1 on some of these websites, and that method worked. However, you may want to enable Compatibility View for all websites. To do this, follow these steps:

1. Start Internet Explorer 8 or Internet Explorer 9.

2. On the "Tools" menu, click "Compatibility View Settings". If the "Tools" menu is not displayed, press ALT to display the "Tools" menu.

Grateful for your cooperation in this matter,

Alopecia World Team
www.alopeciaworld.com